Serenity Collection Shipping Timeline: Once shipped, delivery typically takes 3-5 business days depending on your location from when your order is placed.

Pre-orders for the Solace Skirt and Solace Pant take 3 to 4 weeks to ship. The Solace Wrap Top takes approximately 3 to 7 weeks to ship unless otherwise noted. Please refer to the individual product pages for accurate shipping timeframes.

All pieces are made to order and handmade, which is why additional time is required to fulfill each order. We appreciate your patience and support of this process.

Please note that pre-orders cannot be canceled. However, if you receive your order and are unsatisfied with the item, our standard return policy applies and you are welcome to initiate a return in accordance with that policy.

*By placing a pre-order, you acknowledge and agree to the estimated production time.

If a garment is not specified as pre-order, you can cancel your order before it is processed.

I am here to help! If you have any questions not covered here, please don't hesitate to reach out at info@charlotteamelia.co

I am happy to provide any additional information you need about preorders, shipping, or policies.

Once your order ships, you'll receive a confirmation email with tracking information so you can follow its journey. You can use the tracking number to monitor your package from our facility to your door.

If your order arrives damaged, please contact us immediately at info@charlotteamelia.co with photos of the damage. I will work with you to resolve the issue and ensure you receive a replacement or refund if appropriate.

I aim to process orders and ship them within 3-5 business days of when your order is placed. Once your order ships, you'll receive an email notification with tracking information. If you have questions about your specific order's status, please reach out to me.

Pre-orders take 3-6 weeks to ship as it is made to order.

• You have 14 days from the date you receive your order to initiate a return or exchange.
• Items must be unused, unwashed, and in their original condition with tags attached and in the original packaging where possible.
• We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

1. Submit a Request

Visit our Contact Portal in the menu bar or email us at info@charlotteamelia.co

Please provide your order number and ZIP Code, along with any relevant details about your return or exchange.

2. Shipping Your Items

After submitting your request, you’ll receive instructions on how to ship your items back to us. We recommend using a trackable shipping service to ensure safe and documented delivery. Return shipping costs are the customer’s responsibility, as a small business I cannot cover these cost but I look to in the future.

3. Exchanges

• If you’re exchanging for a different size, color, or style, let us know in your request.
• Once your original item is received and inspected, we’ll ship out your replacement at no additional cost to you (though any duties or customs fees for international orders remain your responsibility).

4. Refunds

• Once your return is approved, a refund (minus any original shipping fees) will be issued to your original form of payment.
• If applicable, any duties or customs fees charged at delivery may be deducted from your refund if the returned items are shipped internationally.
• Please allow 7-10 business days for your refund to process after we receive your returned item.

• Final Sale Items: Items marked as final sale, clearance, or otherwise non-returnable are not eligible for returns or exchanges.
• Damaged or Faulty Items: If you received an item that is damaged or faulty, please contact us immediately at info@charlotteamelia.co so we can make it right.

• Order Cancellation: Orders can be canceled for a full refund only before the item has shipped. Once the item has been dispatched, it falls under our standard return policy.
• Returns & Exchanges: Items must be returned in their original condition, unwashed, unused, with tags, and in the original packaging.
• Shipping Times: Your order will be shipped based on the selected shipping method at checkout (typically 3-5 business days to ship unless it is a pre-order item)

For orders shipped outside the U.S., you are responsible for all return shipping costs. Any duties, customs fees, or import taxes are non-refundable and may be deducted from the final refund if the items are returned.

All of our sizing is based on U.S. measurements. We offer a detailed size guide on each product page to help you find the right fit. I understand how confusing they can be sometimes! If you’re still unsure or fall between sizes, please reach out with your measurements - I will be happy to assist you!

Our garments are designed with a flattering, slightly tailored fit that adapts to various body shapes. For a loser fit, we recommend sizing up, especially If you’re between sizes.

We primarily use TENCEL™ Modal and other carefully selected, nontoxic fabrics (organic cotton,TENCEL™ Lyocell) to honor both your body and the planet. These materials are known for their luxurious softness, breathability, and lower environmental impact compared to conventional fabrics.

We value transparency, so here’s a closer look at the materials we use. Our most-used fabric is TENCEL™ Modal, which is composed of 95% TENCEL™ Modal and 5% spandex. This fabric is plant-based, nontoxic, biodegradable, and sustainably sourced. To ensure quality and safety, we prioritize fabrics certified under the OEKO-TEX® STANDARD 100.

Additionally, any other fabrics we use are also plant-based, nontoxic, and biodegradable, ensuring they align with our values of sustainability and respect for the planet.

OEKO-TEX® Certification ensures textiles are thoroughly tested for harmful substances and are produced in environmentally friendly and socially responsible ways. Certified materials are safe for human use, free from toxic chemicals, and meet rigorous global standards for health and sustainability.

Here are some key OEKO-TEX® labels:

• STANDARD 100: Guarantees that all components of a product are free from harmful substances.
  
  
• MADE IN GREEN: Confirms the product is made sustainably and under ethical working conditions.
  
  

By using OEKO-TEX® certified materials, we reaffirm our commitment to creating clothing that prioritizes your safety, honors the environment, and supports ethical practices.

For best care, hand wash items inside out on cold. Do not bleach. Air dry to help preserve fabric quality and color. Always check individual care labels for the most accurate instructions.

We partner with carefully selected manufacturers in the USA and prioritize eco-conscious materials. Our goal is to minimize environmental impact while ensuring fair labor practices and high-quality craftsmanship. You can learn more on our Transparency page.

Yes! We use recyclable and/or biodegradable packaging whenever possible to further reduce waste and protect our environment.

I'm here to help! Email info@charlotteamelia.co or use the contact form in the menu bar. I aim to respond within 24-48 business hours.

If you can’t find what you need in our FAQ, feel free to reach out. We value your feedback and want your Charlotte Amelia experience to be as seamless and enjoyable as possible.